Question 1

How do I check the status of my order?

Accepted Answer

When your order has been shipped, you will receive an email with the tracking code to track your shipment. In any case, you can always contact us at lilibeofamily@gmail.com to get information on the status of your order.

Question 2

How do I check the current status of order?

Accepted Answer

You can contact us on lilibeofamily@gmail.com to check your order status. 
 When your order has been picked and packed, you will receive an email informing that your order has been dispatched from our warehouse and is on its way to you.

Question 3

When will I receive the cans purchased through the subscription service?

Accepted Answer

Each can will be shipped on the first working day of the month, every 4 months. This means that if you purchased the subscription on January 15th, the first can will be shipped on February 1st, the second can on June 1st and the last one on October 1st. If you need more info contact us by email at lilibeofamily@gmail.com

Question 4

Where can I find my order number?

Accepted Answer

You can view your current and past orders when you go to the My Order tab in your account. In the View Orders section, you will see your order and its order number.

Question 5

Why don't you ship the oil every month?

Accepted Answer

We want to provide you with the best oil you can ask for. We therefore keep it in special containers that preserve its freshness. The can we ship to you is filled just before shipping and is best consumed within 4 months of opening. That's why we prefer to give you time to use up all the oil before you receive the next can. In any case, if you need a subscription customized to your needs, contact us by email at lilibeofamily@gmail.com and we will be happy to help you!

Question 6

Can i suspend my subscription?

Accepted Answer

Yes, you can suspend it at any time in your account area, in the "My subscriptions" section. If you suspend your subscription you will no longer receive any oil cans, until you unlock the shipments, always by logging into your account.

Question 7

Do you ship internationally?

Accepted Answer

Sadly, no. We are based in Italy and cannot ship out of Europe yet. But we are working on that;)

Question 8

How much will delivery cost?

Accepted Answer

If you subscribe to our subscription plan you won't pay any delivery fee! 
 However, if you prefer to purchase a single order, then the cost will vary according to the location.

Question 9

Will I be refund if I unsubscribe?

Accepted Answer

You can unsubscribe whenever you want. However, we cannot process a refund for the yearly deliveries you've already paid for. If you are unsure about your purchase, we suggest you to purchase the liliBeo bottle and try our product first!

Question 10

Can I suspend the subscription?

Accepted Answer

Yes, you can suspend it anytime via your account area, in the "My subscription" section. 
 You can select the date until when you want to suspend it. Starting from that day the deliveries will restart according to your subscription plan.

Question 11

Do you ship outside of Italy?

Accepted Answer

Unfortunately not at the moment. But we're working on it :)

Question 12

Will i be refunded if i cancel my subscription?

Accepted Answer

You can cancel your subscription at any time, however we cannot refund annual shipments that you have already paid for. If you are unsure of your purchase, we suggest you purchase a bottle to try the product before subscribing.

Question 13

How do I cancel an order?

Accepted Answer

When an order is placed it cannot be canceled. If you believe that you have placed an order in error, please contact us at lilibeofamily@gmail.com

Question 14

Where can I find my order number?

Accepted Answer

You can check the status of your order in the email you received or by going to your account area, in the "My orders" section; here you can see your current and past orders.

Question 15

Why don't you deliver the olive oil every month?

Accepted Answer

We want to provide the best olive oil you could ask for. We storage the olive oil in the proper silo to keep the olive oil fresh. The tin we send you is filled just before the delivery and it's better if consumed within 4 months. That's why we would like to give you the time to consume the olive oil before receiving the next one. However, if you need more olive oil, you can ask for a customized subscription, just fill the form in the Subscription page.

Question 16

How do i cancel an order?

Accepted Answer

Once an order has been shipped, it cannot be canceled. If you think there has been an error, please contact us as soon as possible at lilibeofamily@gmail.com

Question 17

How much are the shipping costs?

Accepted Answer

If you subscribe, you pay no shipping costs! 
 If you prefer to purchase a single product, then the cost varies depending on the product and is always specified before purchase.

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If you can't find your answer here, please contact us at lilibeofamily@gmail.com